There are several options how to contact us and get the lost thing back.
You can connect with the driver via the app up to 24 hours after your last ride with Liftago. This option is available in the section “Help & Contact” => Lost item => Call last driver. The call is redirected to our anonymized line, your contact details including your phone number are therefore safe and private.
Contact us via email (with the email/phone number, which was used to order that ride):
- Respond to email with the ride billing info.
- By going to main menu, selecting “Help & Contact” => Lost item => Send email to customer service.
- Directly to our e-mail: firstname.lastname@example.org.
Our customer service is available 7 days a week (from 10:00 to 22:00 on a working day and from 10:00 to 19:00 on a weekend and bank holiday). After your email we will contact the driver and find out whether the item was found and then we will sent you a quick response. We have a very high success rate of finding any lost items, however it is recommended to contact us as soon as possible as this will reduce the risk of other customers possibly taking it.