You can switch the payment method before each ride. You can either pay the driver in cash, or save a payment card in the app and the cost of ride will be deducted from it after the ride. Adding the card in the app is quick, easy and safe – you can also delete it anytime.
How can I apply a promo?
You have to apply the promo before the ride. To do so, go to app's menu, select Enter promo code and then again at the bottom of the screen. The promo is compatible with rides paid via a card saved in the app only.
What if l forget something in the car?
During the first 24 hours after the rides, there's an option to call the driver directly via the app. Go to app's menu, select Help > Lost item > Call last driver. The call is provided through an anonymized phone gate, your contact info is therefore safe.
You can also contact us via e-mail (please always include a phone number/e-mail that's part of the Liftago user account the ride was ordered from):
- as a reply to the after ride e-mail
- via the app's menu: select Help > Lost item
- directly at firstname.lastname@example.org.
How can I share ride's info?
That's easy: during the ride, select 'Share ride's info' at the bottom of the screen. You can send this link to anyone you want to follow your arrival. Great way of letting others know you're on your way!
What if the payment doesn't go through?
With Liftago, the most common payment option are either cash or payment card. Here's what do if the payment with such card doesn't go through.
The most common scenario is a problem with 'MO/TO limit' settings – that means payments via card without the CVV code verification (the 3 numbers on the back of your card you're asked to provide e.g. when confirming a payment after an online purchase). If the payment doesn't go through, please check your MO/TO limit settings in your internet banking or contact your bank directly.
Other issues might be that your card is either expired, the bank registers the card as lost or there's insufficient funds at your account. If the bank declines the payment, unfortunately we can't tell which problem occured – please contact your bank directly.
How will I get a receipt for my ride?
We'll send an overview of each ride to your e-mail once you finish it. Need a receipt for your bookkeeping? There are multiple ways to obtain it: either 1) ask the driver for it once you finish the ride, or 2) activate a 'working profile' – this way you'll get a tax deductible receipt for each ride to your e-mail inbox. How? Go to app's menu, select Payments and there you go!