During the first 24 hours after the rides, there's an option to call the driver directly via the app. Go to app's menu, select Help > Lost item > Call last driver. The call is provided through an anonymized phone gate, your contact info is therefore safe.
You can also contact us via e-mail (please always include a phone number/e-mail that's part of the Liftago user account the ride was ordered from):
- as a reply to the after ride e-mail
- via the app's menu: select Help > Lost item
- directly at firstname.lastname@example.org.
What if the payment doesn't go through?
With Liftago, the most common payment option are either cash or payment card. Here's what do if the payment with such card doesn't go through.
The most common scenario is a problem with 'MO/TO limit' settings – that means payments via card without the CVV code verification (the 3 numbers on the back of your card you're asked to provide e.g. when confirming a payment after an online purchase). If the payment doesn't go through, please check your MO/TO limit settings in your internet banking or contact your bank directly.
Other issues might be that your card is either expired, the bank registers the card as lost or there's insufficient funds at your account. If the bank declines the payment, unfortunately we can't tell which problem occured – please contact your bank directly.
How can I share ride's info?
That's easy: during the ride, select 'Share ride's info' at the bottom of the screen. You can send this link to anyone you want to follow your arrival. Great way of letting others know you're on your way!
Where are your services available?
You'll find the up-to-date list of cities here. We're working on further expansion. Got business in a city we don't operate yet? Let us know! We might be about to launch our services in your town, or you might push us to launch them sooner! )