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What if l forget something in the car?
During the first 24 hours after the rides, there's an option to call the driver directly via the app. Go to app's menu, select Help > Lost item > Call last driver. The call is provided through an anonymized phone gate, your contact info is therefore safe.
You can also contact us via e-mail (please always include a phone number/e-mail that's part of the Liftago user account the ride was ordered from):
- as a reply to the after ride e-mail
- via the app's menu: select Help > Lost item
- directly at firstname.lastname@example.org.
How can I share ride's info?
That's easy: during the ride, select 'Share ride's info' at the bottom of the screen. You can send this link to anyone you want to follow your arrival. Great way of letting others know you're on your way!
As a business customer, what taxi prices can we expect?
With Liftago, the drivers set the price themselves: once you choose to hail a ride, you'll see offers from driver around with you. This way, you can see the price, estimated time of arrival, car model and driver's rating from previous users before you get in the car – with Liftago, you're in control of how you get around.
What drivers & cars ride with Liftago?
Liftago always co-operated with licensed drivers only: they are professionals who know their way around the city. Once you hail a ride, you'll choose from offers from the drivers nearby based on price, estimated time of arrival, driver's rating from previous passengers, as well car model and year of make. This way you're always in control who you get into car with.
Do you have enough drivers? Can we rely on you with delivery?
Our service is built on a dense delivery network with high availability throughout the whole day. In bigger cities the driver will arrive within 5 minutes, in smaller towns in around 10.
Can Liftago help if we need to move around a lot of people (e.g. at an event)?
With our free business account you'll get access to our web which makes hailing multiple rides at once easy!
As a business customer, can I hail a ride for someone else (e.g. colleague, guest)?
Yes! With our free business account you automatically gain access to a web app built with that need in mind! Your colleague or guest won't need our app at all: once you hail a ride, they'll get a message with ride info, including estimated time of arrival and a link to live-track driver's movement.
Do your offer extra services, such as guest pick-up at the airport?
As a business customer, once you hail a ride for your colleague or guest, we'll notify them via a text message with ride info, including estimated time of arrival and a link to live-track driver's movement: this way the customer always knows where to look for the driver.